Our policy is not to charge for missed appointments. We do request that you respect our provider’s time and call ahead to notify us if you are unable to make your appointment. Any cancellations that are done within one hour of your appointment via phone or MyChart are considered a No Show and will be subject to the No Show policy. Cancelling at least one hour before your appointment allows us to fill your appointment slot with another patient needing care.

No Show Policy:

• First instance- Documented as a grace period. No notification sent to patient.
• Second instance-A patient education letter will be sent to patient, explaining the No Show policy and asking you to please reschedule your visit.
• Third instance- A warning notification will be sent to patient, reminding you of the No Show policy and asking you to please reschedule your visit.
• Fourth instance- A warning notification letter will be sent to patient with number of absences and number of prior notifications. This letter will indicate that this is your final warning.
• Final instance-A dismissal letter will be sent to patient. This will instruct you to please find alternate medical care within 30 days. We will see patient only on a medically necessary basis until those 30 days are finished. After that, we will no longer schedule any appointments or refill any medications.