CLINIC
Policies
Our policy is not to charge for missed appointments. We do request that you respect our provider’s time and call ahead to notify us if you are unable to make your appointment. Any cancellations that are done within one hour of your appointment via phone or MyChart are considered a No Show and will be subject to the No Show policy. Cancelling at least one hour before your appointment allows us to fill your appointment slot with another patient needing care.
No Show Policy:
- First instance- Documented as a grace period. No notification sent to patient.
- Second instance-A patient education letter will be sent to patient, explaining the No Show policy and asking you to please reschedule your visit.
- Third instance- A warning notification will be sent to patient, reminding you of the No Show policy and asking you to please reschedule your visit.
- Fourth instance- A warning notification letter will be sent to patient with number of absences and number of prior notifications. This letter will indicate that this is your final warning.
- Final instance-A dismissal letter will be sent to patient. This will instruct you to please find alternate medical care within 30 days. We will see patient only on a medically necessary basis until those 30 days are finished. After that, we will no longer schedule any appointments or refill any medications.
- Can I request an itemized bill to understand the charges more clearly? You are always welcome to request an itemized statement of charges. Call our Billing Department at 320.227.5009 for more information.
- Are there payment plans or financial assistance programs available for those facing financial challenges? While we do not offer financial assistance, we are happy to work with you on a payment plan that is acceptable for both parties.
- What is the self-pay cost? We accept Self Pay patients. If you do not have insurance coverage, you have the option to work with our Billing Department to determine approximate costs for services up front. You will sign a payment agreement and pay a $100 self-pay fee before each visit, and be invoiced after for any remaining charges.
- Could I get copies of my medical records? Medical record requests can be made In MyChart, under SHARING HUB. Your medical history will be compiled into a printable file for you to access as you need. This option is easy, convenient, and free. If you prefer a physical copy of your record, you may fill out the request form on our website. Our Billing Department will call you for payment of the $35 fee (includes shipping) and we will send a printed copy to the address you specify. This option may take up to 14 days.
- How can I pay my bill? You can pay your bill over the phone to our Billing Department at 320.227.5009 or on our website under “Pay My Bill”.
- Why did I receive a bill from another facility? Simplicity is happy to provide most services for our patients. However, there are some things we cannot do in house. For those tests, labs, etc that must be processed outside of our facility-you will receive a separate billable charge from that facility. Some examples may be Centracare, Mayo Clinic, or Alomere Health. It is important to note that you
will not be double billed. The bill from Simplicity will be for those items we were able to draw or process here, and the processing fee for the other items will be from that facility. - How do I know what is covered by my insurance? Great question. The easiest way is to determine what type of visit you are having and contact your insurance company beforehand. If you call the number on the back of your insurance card, they can discuss what your coverage looks like. Simplicity is a healthcare provider, not an insurance provider, so we do not have access to this information for you.
Important Information about Potential Outside Billing
We want you to be fully informed about your medical care and associated billing. In some cases, you may receive bills from providers or services outside of our clinic. This can happen if certain lab tests, imaging, or other services are performed by an external facility because we do not process them here at Simplicity.
These bills, sometimes referred to as "outside billing" may come directly from the external provider or facility. It is important to note that you will not be double billed. Simplicity will bill for the services we are able to complete in-house, any additional facility used will only bill for the service they completed.
We are here to support you and can guide you through the process if needed. Please don't hesitate to reach out to us with any concerns!
We are always interested to hear how your healthcare journey is going. We welcome any feedback you have that could help us better serve you.
If you have had a great experience, we want to know what occurred, so we can share that information with staff. Our team loves to receive individual feedback on a job well done!
If our care doesn't meet your expectations, we also want to know so we can use that information to improve. We value our relationships with our patients, so if there is anything we need to know, please do not hesitate to reach out.
We take all feedback seriously and welcome the chance to discuss with you any questions or concerns, no matter how small. We know healthcare is intensely personal and oftentimes confusing- if we can bring clarity in any way we are happy to do so.
If you have feedback you would like to share, you may:
- call us at 320.227.5000
- email info@simplicityhealthmn.com
- send a message through our Facebook page
- leave a Google review
A member of our Patient Experience team will be happy to contact you at a time that is convenient for you.